Frequently asked questions

I can't find my favourite cheese, do you stock it?

Where is your shop located?

What are your opening hours?

I would like to check the status of my order.

Is your site secure?

What are your terms & conditions?

I can't find my favourite cheese, do you stock it?

If the cheese you are looking for is not listed, it could be out of stock or seasonally unavailable. Try the search, or browse through our full range. Please note that our range does change from time to time, so if the cheese you're looking for isn't here, please contact us for more information.

I would like to check the status of my order.

When you place an order via our site, emails are sent automatically to the email address you gave confirming your current order status. If you haven't received these emails, please check your junk mail. Emails will have arrived from an address at the cheeseonthegreen.com domain.

If you have no record of the messages try logging onto the website to review your account and order history. If you don't know your password go to the password request page and enter the email address you used when you placed your order. If you are unable to log in please contact us, quoting your name and contact details and the date and details of your order.

If you have received an email confirmation of your order but have not yet had delivery or heard from us otherwise, please contact us, quoting your order number, which will be under "order summary" in your confirmation emails.

Where are you?

Our address, location map and contact details can be found on our contact page.

What are your opening hours?

Our current shop opening hours can be found here. Please note, you can order online anytime.

Is your site secure?

Yes. Your payment is processed securely by PayPal, so your credit card details do not pass through our site. Our shopping cart, login and user account pages run over https: courtesy of Comodo Positive SSL, meaning that:

• We use 128 bit SSL encryption to protect confidential data during online transactions
• Your details cannot be intercepted or stolen when making a purchase
• We are protecting consumers from identity theft and fraud
• We have prioritised consumer security on our website

More details can be found at www.positivessl.com (link opens in a new window)

Note that depending on your browser settings, you may still see a dialogue box on our secure pages saying that some page elements are not secure. This refers only to images of credit card logos (which we are required by WorldPay to display) which you are downloading when your browser loads the page and not to the shopping cart information which you are uploading when you submit your details.

Our website is protected by Trustwave's Trusted Commerce programme. If you click the Trustwave logo in the site footer you will see a pop-up window which says the following: "Based upon information provided by AIRIE LTD regarding its policies, procedures, and technical systems that store, process and/or transmit cardholder data, AIRIE LTD has performed the required procedures to validate compliance with the PCI DSS."

What are your terms & conditions?

Our terms and conditions can be inspected here.